Automated cloud migration facility returning errors

Incident Report for ProjectBalm

Resolved

This incident has been resolved.

Posted Mar 03, 2022 - 00:49 AEDT

Monitoring

It took some time to get this one fixed because of a dependency on a bug fix to Jira Cloud's API. Automated server-to-cloud migrations are operational again. We'll continue to monitor them.

Posted Feb 04, 2022 - 14:16 AEDT

Update

We're working on an update that will work around the JCMA permissioning limitations. Apologies for any disruption to your data migration efforts.

Posted Dec 18, 2021 - 16:36 AEDT

Identified

Due to an issue with the Jira Cloud Migration Assistant (JCMA), some clients are experiencing errors when migrating data from server/data center to the cloud. The projects migrate across but permissions do not replicate correctly, which prevents JCMA from creating the risk assessment records.

Posted Dec 18, 2021 - 10:28 AEDT

This incident affected: Risk Register for Jira Cloud and Risk Register for Jira Server and Jira Data Center.