Error message about invalid JSON when viewing risks

Incident Report for ProjectBalm

Resolved

This incident has been resolved.

Posted Oct 18, 2023 - 15:53 AEDT

Monitoring

We have implemented an interim solution pending Atlassian's provision of a root cause resolution.

Posted Oct 12, 2023 - 15:49 AEDT

Update

Atlassian has raised this issue as an incident and assigned it to their engineering team, who will expedite it.

Posted Oct 12, 2023 - 08:07 AEDT

Update

Atlassian support assures me that their development team is being consulted and will inform us as soon as they have some information to share.

Posted Oct 12, 2023 - 01:24 AEDT

Update

We're working with Atlassian to find the cause of the problem. Will keep you informed.

Posted Oct 11, 2023 - 22:47 AEDT

Investigating

When viewing risks, an error message appears indicating that an invalid response was returned from Jira's REST API.

Posted Oct 11, 2023 - 22:19 AEDT

This incident affected: Risk Register for Jira Cloud.