500 errors from Risk Register

Incident Report for ProjectBalm

Resolved

This incident has been resolved.

Posted Nov 28, 2019 - 20:47 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 28, 2019 - 18:36 AEDT

Identified

We've implemented a fix for this problem, and are currently testing prior to an expected release later today.

Posted Nov 28, 2019 - 18:24 AEDT

Update

The cause of this incident has been found. A new release of the app will be published today, which is expected to solve the problem.

Posted Nov 28, 2019 - 15:07 AEDT

Update

We are continuing to investigate this issue.

Posted Nov 28, 2019 - 14:41 AEDT

Investigating

A number of customers have reported HTTP 500 errors being returned when they visit their risk registers.

Posted Nov 28, 2019 - 14:36 AEDT

This incident affected: Risk Register for Jira Cloud.